Solutions

Shared IVR Solutions

Companies, business process outsourcers, and government agencies with large contact center requirements view shared IVR services as the easiest, quickest, most impactful way to reduce the number of unnecessary calls that opt out to a live agent while improving customer service. CSI has built and deployed hundreds of contact automation and call center solutions for government agencies and companies across a wide range of markets, including retail, telecom, financial services, pharmaceutical, insurance, healthcare, travel & leisure, and others.

By managing hundreds of IVR applications for our clients, CSI has developed a unique technical expertise in building and implementing call center solutions in a way that helps organizations save money and improve customer satisfaction. By continuously monitoring how callers interact with the IVRs, CSI helps our clients solve their critical business problems.

Among the applications available are:

• Self-Service Transactions
• HR & Benefits Management
• Automated Surveys
• Healthcare
• Locator Services
• Outbound Campaigns