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Press Releases
July 7, 2008
Award Recognizes Excellence in Outsourcing with Business Process Outsourcer Partner ACS
June 13, 2008
Security Compliance Achievement is a Huge Benefit for Business Process Outsourcers (BPO) that Run Contact Centers
May 8, 2008
Contact Automation Leader Recognized for its Efforts with the State's Leading Edge Electronic Benefits Initiatives
May 8, 2008
Leading Contact Automation Service Provider Nominated for Technology Innovation and Excellence in Outsourcing with Partner ACS
April 21, 2008
Tool Helps Contact Centers Best Allocate Call Volume in Peak Calling Times
February 7, 2008
Sunnyvale Facility Rounds out Nationwide Build out of World-Class Hosting Centers
January 12, 2008
CSI’s Approach to Helping Contact Centers Continuously Improve their Contact Automation Leads to Cost Savings in the Millions
Reston, VA (January 12, 2008)
October 31, 2007
New Partnership includes Agreement to Jointly Market Contact Solutions’ Shared IVR and Voice Portal Services
April 7, 2007
Advances Attributed to Increased Standardization of Company’s Shared IVR Services in Commercial and Public Sector Accounts
December 21, 2006
Contact Automation Industry Sales Leader Led IntervoiceNorth and South America Sales Effort for Past Decade
November 21, 2006
Contact Centers Have Confidently Moved to Shared IVR Services for Large Mission-Critical Applications
August 13, 2006
Huge Ramp Attributed to Rapid Acceptance of Shared IVR Services as Standard Approach for Improving Contact Automation
May 21, 2005
Residential Voice over IP Player Utilizes Shared IVR Services to Provide Higher Level Service to Prospects while Continuing to Service Existing Customers
October 25, 2004
IVR Application to Help Voters Report Problems or Irregularities
October 21, 2004
Internet Service Provider Utilizes Shared IVR Services to Communicate with Customers During Service and Sales Processes
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