About Us

How We Help, Commercial Call Centers

CSI commercial clients can save millions of dollars annually with just very small contact automation improvements by utilizing our shared IVR services. A one tenth of one percent change can lead to dramatic cost savings while maintaining and improving customer satisfaction. Call center management has moved to the shared IVR service model because of the cost savings inherent with shared IVR services.

In addition to huge cost savings potential, the shared IVR services model helps commercial entities improve customer service levels significantly. Underutilized technology purchases are being scrutinized by corporate executives. Stretched internal IT staffers are under much more pressure to help a business exceed top and bottom line goals. CSI provides much more service related to the IVR than any internal IT or hosted model can possibly provide. We have a remarkable infrastructure that ensures 7 x 24 x 365 availability. The attention we devote to our client IVRs allows us to see trends and react quickly to improve customer service by improving the caller experience.

Other ways we help commercial customers are:

• Experts manage the IVR system and provide real useful data back to the client on ways to improve customer service.
• Remarkable infrastructure that has considered everything possible and ensures 100 percent uptime.
• Complete Turnkey, Lifecycle Solution for the enterprise that much less resource intensive for our clients.
• Delivery team and infrastructure setup to manage/monitor the application and system from end-to-end - including all data host connections. To provide this complete level of service and monitoring with an in-house solution can be very resource intensive from an ongoing perspective.
• Suite of enterprise level applications that provide a comprehensive and satisfying caller experience.