Return to Content
Effortless

Customer Care should be effortless for the customer.  Let's make it happen.

Sustainable

Customer Care must be sustainable for the enterprise.  Let's get started.

Customer Care

Effortless and Sustainable Cloud-Based Customer Care Solutions

435
436
437

What has your IVR vendor done for you lately? 

In this hypercompetitive business environment, every day you’re expected to find new ways to do more with less.  Yet most IVR systems perform like they’re stuck in neutral. 

Chances are your IVR vendor gave you a nice performance boost when your system was first deployed—but since then nothing has changed. As the years pass by, your IVR performance doesn’t get any better, and nobody expects it to.  How can that be OK?

Don’t let your IVR get stuck in neutral. Move it to the Contact Solutions Cloud, where continuous improvement is part of the service.  We’ll optimize performance year after year to save you money, improve customer experience, and help you leave competitors in the dust.

Industry Solutions

Digital Customer Engagement
Saturday, April 11, 2015 - 16:06
Roland Alston
Aim for the Heart: How to Build Digital Customer Engagement that Sticks
There’s a deli down the street from my office. It’s one of numerous restaurants within walking distance of where I work. Today I went for my usual order – roasted turkey, lettuce, tomato, cucumber...
Contact center fraud
Tuesday, April 7, 2015 - 11:30
Tim McCurry
How Modern Fraudsters Work the Contact Center
In the first post in this series, we explored how cybercriminals – the twenty-first century’s version of bank robbers – are continually looking for new opportunities to part consumers from their cash...
Tuesday, March 31, 2015 - 19:50
Mark Clark
Webinar: Omnichannel is Old News. Get Ready for Digital Context.
As consumer expectations continue to change rapidly in the new digital marketplace, many companies are being left behind. The shift to digital context is changing previously believed assumptions...