Effortless

Customer Care should be effortless for the customer.  Let's make it happen.

Sustainable

Customer Care must be sustainable for the enterprise.  Let's get started.

Customer Care

Effortless and Sustainable Cloud-Based Customer Care Solutions

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What has your IVR vendor done for you lately? 

In this hypercompetitive business environment, every day you’re expected to find new ways to do more with less.  Yet most IVR systems perform like they’re stuck in neutral. 

Chances are your IVR vendor gave you a nice performance boost when your system was first deployed—but since then nothing has changed. As the years pass by, your IVR performance doesn’t get any better, and nobody expects it to.  How can that be OK?

Don’t let your IVR get stuck in neutral. Move it to the Contact Solutions Cloud, where continuous improvement is part of the service.  We’ll optimize performance year after year to save you money, improve customer experience, and help you leave competitors in the dust.

Industry Solutions

Tuesday, September 23, 2014 - 09:07
Add Customer Care to Existing Mobile Apps with My:Time 2.1 SDK
Cloud-Based Solution Improves Mobile Engagement by Allowing Customers to Get Help In-AppReston, Va.– September 23, 2014 –Contact Solutions, a leading provider of effortless and sustainable cloud-...
Innovative new solution for omnichannel
Saturday, September 13, 2014 - 18:14
John Hibel
Omnichannel is Dead. Long Live Omnichannel!
What would happen if you woke up tomorrow morning and realized you were spending millions of dollars trying to solve the wrong problem? Omnichannel retailing is all the rage, and rightfully so....
CRM Metrics support customer experience initiatives
Tuesday, September 9, 2014 - 15:52
John Hibel
Which CRM Metrics Did You Forget to Track?
There’s no doubt that deploying and maintaining a CRM system is a major initiative, especially when you consider the surrounding business processes and employee effort necessary to make CRM a...