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Effortless

Customer Care should be effortless for the customer.  Let's make it happen.

Sustainable

Customer Care must be sustainable for the enterprise.  Let's get started.

Customer Care

Effortless and Sustainable Cloud-Based Customer Care Solutions

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What has your IVR vendor done for you lately? 

In this hypercompetitive business environment, every day you’re expected to find new ways to do more with less.  Yet most IVR systems perform like they’re stuck in neutral. 

Chances are your IVR vendor gave you a nice performance boost when your system was first deployed—but since then nothing has changed. As the years pass by, your IVR performance doesn’t get any better, and nobody expects it to.  How can that be OK?

Don’t let your IVR get stuck in neutral. Move it to the Contact Solutions Cloud, where continuous improvement is part of the service.  We’ll optimize performance year after year to save you money, improve customer experience, and help you leave competitors in the dust.

Industry Solutions

Wednesday, August 12, 2015 - 11:54
Mark Clark
State CIO Insights
For the past couple days I had the chance to be with six State, City and County CIOs at the Industry Summit 2015 event in Coeur d'Alene, Idaho.  The CIOs shared their vision, struggles, wishes...
Monday, July 27, 2015 - 10:45
Andrea Katsivelis
Wake-up Call for All: IRS Customer Service Debacle
A sizzling news story from USA Today recently lambasted the U.S. Internal Revenue Service for its exceptionally poor customer service levels during the 2015 tax filing period. This is exactly the...
Tuesday, July 14, 2015 - 08:46
Andrea Katsivelis
Keeping Government Agencies on Guard from Fraudster Attacks
Constituents who take part in State and Local Government Programs, from WIC and SNAP, to unemployment and health insurance - or complete any other interaction where the individual shares information...