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Effortless

Customer Care should be effortless for the customer.  Let's make it happen.

Sustainable

Customer Care must be sustainable for the enterprise.  Let's get started.

Customer Care

Effortless and Sustainable Cloud-Based Customer Care Solutions

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What has your IVR vendor done for you lately? 

In this hypercompetitive business environment, every day you’re expected to find new ways to do more with less.  Yet most IVR systems perform like they’re stuck in neutral. 

Chances are your IVR vendor gave you a nice performance boost when your system was first deployed—but since then nothing has changed. As the years pass by, your IVR performance doesn’t get any better, and nobody expects it to.  How can that be OK?

Don’t let your IVR get stuck in neutral. Move it to the Contact Solutions Cloud, where continuous improvement is part of the service.  We’ll optimize performance year after year to save you money, improve customer experience, and help you leave competitors in the dust.

Industry Solutions

Verint acquires Contact Solutions
Saturday, February 20, 2016 - 21:39
Michael Southworth
Verint + Contact Solutions: Taking Omnichannel Engagement to New Heights with Real-Time, Contextual Self-Service
From Dave Capuano, Verint and Michael Southworth, Contact SolutionsToday, we’re pleased to announce Verint’s acquisition of Contact Solutions, a leading provider of cloud-based voice and mobile...
Dr. Natalie comments on Verint's acquisition of Contact Solutions
Wednesday, March 2, 2016 - 16:57
Mark Clark
Cloud-Based Customer Service and Customer Experience: Verint’s Acquisition of Contact Solutions
Dr. Natalie Petouhoff of Constellation Research recently wrote a blog post providing insight into Verint’s Acquisition of Contact Solutions.  Thanks to Dr. Natalie for allowing us to repost her...
Saddletree Research Comments on Verint + Contact Solutions
Tuesday, March 1, 2016 - 11:12
Mark Clark
Verint Extends Omnichannel Engagement Strategy Deeper into the Enterprise
“Verint has once again demonstrated a keen ability to stay one step ahead”Contact Solutions announced on February 22, 2016 that it had been acquired by Verint.  Contact Solutions has a suite of...