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Effortless

Customer Care should be effortless for the customer.  Let's make it happen.

Sustainable

Customer Care must be sustainable for the enterprise.  Let's get started.

Customer Care

Effortless and Sustainable Cloud-Based Customer Care Solutions

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What has your IVR vendor done for you lately? 

In this hypercompetitive business environment, every day you’re expected to find new ways to do more with less.  Yet most IVR systems perform like they’re stuck in neutral. 

Chances are your IVR vendor gave you a nice performance boost when your system was first deployed—but since then nothing has changed. As the years pass by, your IVR performance doesn’t get any better, and nobody expects it to.  How can that be OK?

Don’t let your IVR get stuck in neutral. Move it to the Contact Solutions Cloud, where continuous improvement is part of the service.  We’ll optimize performance year after year to save you money, improve customer experience, and help you leave competitors in the dust.

Industry Solutions

Thursday, November 27, 2014 - 16:28
Tim McCurry
IVR Basics: Router vs Self-Service
The IVR, like any technology, has been subject to an evolution of sorts in the decades since it was introduced. Once considered nothing more than a routing technology that worked in conjunction with...
Wednesday, November 26, 2014 - 17:53
Mark Clark
Sweat the Big Stuff, Not the Small Stuff in Customer Care
A couple of months ago, we wrote a blog post about ridesharing innovator Uber, discussing the company’s brilliant idea to partner with nearly a dozen companies to allow users to directly order rides...
IVR performance optimization
Wednesday, November 26, 2014 - 15:37
John Hibel
IVR Optimization Tips from the Fortune 500
It’s a curious paradox that occurs frequently in companies of all sizes: organizations generally believe that their customer-facing support processes, including their IVR, are working rather well....