The Mobile Mind Shift

Are you missing a critical mobile moment that could define your brand?

Mobile Case Study: The Boston Globe

Watch this Webinar with Frost & Sullivan...


When customer care meets the new mobile lifestyle, everything changes.


What has your IVR vendor done for you lately? 

In this hypercompetitive business environment, every day you’re expected to find new ways to do more with less.  Yet most IVR systems perform like they’re stuck in neutral. 

Chances are your IVR vendor gave you a nice performance boost when your system was first deployed—but since then nothing has changed. As the years pass by, your IVR performance doesn’t get any better, and nobody expects it to.  How can that be OK?

Don’t let your IVR get stuck in neutral. Move it to the Contact Solutions Cloud, where continuous improvement is part of the service.  We’ll optimize performance year after year to save you money, improve customer experience, and help you leave competitors in the dust.

Industry Solutions

Human-assisted natural language processing
Wednesday, August 27, 2014 - 11:45
Tim McCurry
Human-assisted natural language processing: Is it the right technology?
In the customer service industry, we work to make people’s interactions better. That’s the reason we get out of bed each morning. We don’t do it to serve technology or invent clever marketing memes;...
Adaptive IVR and Personalization
Thursday, August 28, 2014 - 19:01
Tim McCurry
Is your IVR as smart as a cup of Starbucks?
When it comes to serving customers, there is no “one size fits all.” Not every customer who walks into Starbucks wants the same thing. These customers expect a customized beverage based on their...
Mobile Shopping Customer Service
Sunday, August 17, 2014 - 15:37
John Hibel
How Can Mobile Shopping Put Your Customers at Risk?
It’s no secret that mobile is changing customer behaviors and expectations.  The question is, how are retailers responding to this disruption? In the rush to establish a mobile presence, most...