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Effortless

Customer Care should be effortless for the customer.  Let's make it happen.

Sustainable

Customer Care must be sustainable for the enterprise.  Let's get started.

Customer Care

Effortless and Sustainable Cloud-Based Customer Care Solutions

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What has your IVR vendor done for you lately? 

In this hypercompetitive business environment, every day you’re expected to find new ways to do more with less.  Yet most IVR systems perform like they’re stuck in neutral. 

Chances are your IVR vendor gave you a nice performance boost when your system was first deployed—but since then nothing has changed. As the years pass by, your IVR performance doesn’t get any better, and nobody expects it to.  How can that be OK?

Don’t let your IVR get stuck in neutral. Move it to the Contact Solutions Cloud, where continuous improvement is part of the service.  We’ll optimize performance year after year to save you money, improve customer experience, and help you leave competitors in the dust.

Industry Solutions

Thursday, February 26, 2015 - 13:49
Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior
New offering can personalize every call to improve customer experience, lower costs, and boost brand loyaltyReston, Va. – February 24, 2015 – Contact Solutions, a leading provider of cloud-based...
Mobile Customer Care Mobile Shopping Research
Tuesday, February 3, 2015 - 13:31
John Hibel
Mobile Shopping Study: Make the Right App Investments to Avoid Brand Damage
As a retailer with Great Mobile Aspirations, are you scrambling to find ways to get more app downloads, more repeat engagement, and above all more purchases through your mobile apps? Mobile shopping...
Thursday, January 15, 2015 - 15:16
Andrea Katsivelis
Woohoo! My:Time Selected as Finalist for Igniting Innovation 2015 Awards
We’re always happy to receive recognition for our work here at Contact Solutions, but we have an extra skip in our step this week as it was announced that we are a Top 20 finalist for the American...