The Mobile Mind Shift

Are you missing a critical mobile moment that could define your brand?

Mobile Case Study: The Boston Globe

Watch this Webinar with Frost & Sullivan...


When customer care meets the new mobile lifestyle, everything changes.


Mobile Care Made Easy, Woohoo!

Mobile technology does amazing things. So why is it such a hassle to do customer care on your mobile phone?

With My:Time, your customers can send a text, record a voice memo, or snap a photo for assistance. They can even stop in the middle of a customer care transaction. Then, resume hours or even days later without waiting on hold, repeating information, or starting all over again.

Industry Solutions

Mobile customer care
Saturday, August 2, 2014 - 00:29
John Hibel
How to Turn a Smartphone into a Dumb Phone with Your Customer Service Strategy
Recently I was talking with a customer service executive who has run several large contact centers.  I asked him where mobile customer care fell on his priority list.He said, “Oh, I’m paying...
Saturday, July 19, 2014 - 15:27
Daniel Csoka
What Will It Take to Win the Mobile Wallet Wars?
Despite years of promises and incredible advancements in technology in the mobile payments space, it’s a good bet that everyone reading this blog has a leather wallet that they use every day to hold...
Effortless Customer Care
Monday, July 14, 2014 - 11:04
John Hibel
What’s the Most Significant Factor in Providing Good Customer Service? It’s not Delight.
There is a lot of talk these days about delighting customers.  After all, delight makes great stories.  Stories worth talking about… hopefully by your highly delighted customers.  The...