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Effortless

Customer Care should be effortless for the customer.  Let's make it happen.

Sustainable

Customer Care must be sustainable for the enterprise.  Let's get started.

Customer Care

Effortless and Sustainable Cloud-Based Customer Care Solutions

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What has your IVR vendor done for you lately? 

In this hypercompetitive business environment, every day you’re expected to find new ways to do more with less.  Yet most IVR systems perform like they’re stuck in neutral. 

Chances are your IVR vendor gave you a nice performance boost when your system was first deployed—but since then nothing has changed. As the years pass by, your IVR performance doesn’t get any better, and nobody expects it to.  How can that be OK?

Don’t let your IVR get stuck in neutral. Move it to the Contact Solutions Cloud, where continuous improvement is part of the service.  We’ll optimize performance year after year to save you money, improve customer experience, and help you leave competitors in the dust.

Industry Solutions

Thursday, January 15, 2015 - 15:16
Andrea Katsivelis
Woohoo! My:Time Selected as Finalist for Igniting Innovation 2015 Awards
We’re always happy to receive recognition for our work here at Contact Solutions, but we have an extra skip in our step this week as it was announced that we are a Top 20 finalist for the American...
Fraud prevention in the IVR
Saturday, January 10, 2015 - 16:37
Mike McShea
How to Prevent Fraud In Your Contact Center
I recently spoke to The Nilson Report and we are featured in their December 2014 issue, “Fraud Protection for Automated Call Centers” focused on how companies can use modern technology to stop...
Right Time Mobile Experiences
Saturday, January 10, 2015 - 14:03
Sameer Siddiqui
Upcoming Webinar: Mobile Strategy: Creating Right Time Experiences
“Mobile” is quickly becoming a sizzling hot term, a word that offers businesses endless opportunities, and also a source of headaches. What does “mobile” mean to your business?As businesses look for...