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Effortless

Customer Care should be effortless for the customer.  Let's make it happen.

Sustainable

Customer Care must be sustainable for the enterprise.  Let's get started.

Customer Care

Effortless and Sustainable Cloud-Based Customer Care Solutions

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What has your IVR vendor done for you lately? 

In this hypercompetitive business environment, every day you’re expected to find new ways to do more with less.  Yet most IVR systems perform like they’re stuck in neutral. 

Chances are your IVR vendor gave you a nice performance boost when your system was first deployed—but since then nothing has changed. As the years pass by, your IVR performance doesn’t get any better, and nobody expects it to.  How can that be OK?

Don’t let your IVR get stuck in neutral. Move it to the Contact Solutions Cloud, where continuous improvement is part of the service.  We’ll optimize performance year after year to save you money, improve customer experience, and help you leave competitors in the dust.

Industry Solutions

Wednesday, December 10, 2014 - 08:56
Contact Solutions’ Adaptive Fraud Prevention Solution Provides Multi-Layered, Proactive IVR Based Fraud Management for Contact Centers
Comprehensive Fraud Detection and Prevention in the IVR with Strategic Partners IDology and Pindrop Security Reston, Va. and Atlanta, Ga. – December 10, 2014 – Payment processors, card program...
Sunday, December 7, 2014 - 11:35
Mark Clark
Why Do You Hate Your Bank?
The top reason Americans hate their banks is the lack of competitiveness of interest rates.  Can you guess the second?  Last month, MarketWatch published an article that discussed research...
Tuesday, December 2, 2014 - 07:42
Contact Solutions Hosts Webinar on Optimizing Contact Center Performance For the Omnichannel
Reston, Va. – December 2, 2014 – Contact Solutions, a leading provider of cloud-based customer care solutions improved by business intelligence, will host a webinar, “Hot Chocolate and Omnichannel”...