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Customer Care should be effortless for the customer.  Let's make it happen.


Customer Care must be sustainable for the enterprise.  Let's get started.

Customer Care

Effortless and Sustainable Cloud-Based Customer Care Solutions


What has your IVR vendor done for you lately? 

In this hypercompetitive business environment, every day you’re expected to find new ways to do more with less.  Yet most IVR systems perform like they’re stuck in neutral. 

Chances are your IVR vendor gave you a nice performance boost when your system was first deployed—but since then nothing has changed. As the years pass by, your IVR performance doesn’t get any better, and nobody expects it to.  How can that be OK?

Don’t let your IVR get stuck in neutral. Move it to the Contact Solutions Cloud, where continuous improvement is part of the service.  We’ll optimize performance year after year to save you money, improve customer experience, and help you leave competitors in the dust.

Industry Solutions

Digital Engagement
Saturday, October 3, 2015 - 21:16
Andrea Katsivelis
Digital Engagement: Can you say YES to “being in the moment?”
Missing out on critical moments when your customers, prospects, browsers, or shoppers are visiting you in your digital world—and by that I mean your website, mobile website, and mobile app—is like...
Tuesday, September 15, 2015 - 09:21
Andrea Katsivelis
Open Government Discussion Success: NASTD Experience
Validation: Government Agencies and Technology Providers (affiliates, vendors, consultants) must work together in a cooperative manner to address the needs of constituents and governments alike.I...
Tuesday, September 1, 2015 - 11:39
Contact Solutions Completes Acquisition of NexxPhase
Reston, Va. – September 4, 2015 – Contact Solutions, a leading provider of cloud-based customer engagement solutions improved by business intelligence, today announced it has acquired NexxPhase (http...