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Effortless

Customer Care should be effortless for the customer.  Let's make it happen.

Sustainable

Customer Care must be sustainable for the enterprise.  Let's get started.

Customer Care

Effortless and Sustainable Cloud-Based Customer Care Solutions

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What has your IVR vendor done for you lately? 

In this hypercompetitive business environment, every day you’re expected to find new ways to do more with less.  Yet most IVR systems perform like they’re stuck in neutral. 

Chances are your IVR vendor gave you a nice performance boost when your system was first deployed—but since then nothing has changed. As the years pass by, your IVR performance doesn’t get any better, and nobody expects it to.  How can that be OK?

Don’t let your IVR get stuck in neutral. Move it to the Contact Solutions Cloud, where continuous improvement is part of the service.  We’ll optimize performance year after year to save you money, improve customer experience, and help you leave competitors in the dust.

Industry Solutions

Thursday, February 4, 2016 - 15:14
Mark Clark
Don’t Let a Blizzard Freeze Your Contact Center
Groundhog Day took place just a few short days ago, and, as you might know, Punxsutawney Phil did not see his shadow, which means there is an early forecast for spring. Though many of us cannot even...
Tuesday, January 12, 2016 - 17:19
Study: New Digital Consumer Research from Contact Solutions Reveals Shift in Customer Engagement Preferences
Recent Data Expose Disconnect Between E-Commerce Experience and Consumer PreferencesRESTON, VA, January 12, 2016 – The e-commerce landscape is changing. Today, mobile commerce accounts for...
outsmarting fraudsters
Friday, December 18, 2015 - 16:55
Andrea Katsivelis
Outsmarting Fraudsters This Holiday Season: Fraud Prevention Tips Part 3
‘Tis the season for fraud, which means that criminals are increasing their efforts to take advantage of cardholders, retailers, and consumers through scams such as account take-overs, probing...