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Effortless

Customer Care should be effortless for the customer.  Let's make it happen.

Sustainable

Customer Care must be sustainable for the enterprise.  Let's get started.

Customer Care

Effortless and Sustainable Cloud-Based Customer Care Solutions

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What has your IVR vendor done for you lately? 

In this hypercompetitive business environment, every day you’re expected to find new ways to do more with less.  Yet most IVR systems perform like they’re stuck in neutral. 

Chances are your IVR vendor gave you a nice performance boost when your system was first deployed—but since then nothing has changed. As the years pass by, your IVR performance doesn’t get any better, and nobody expects it to.  How can that be OK?

Don’t let your IVR get stuck in neutral. Move it to the Contact Solutions Cloud, where continuous improvement is part of the service.  We’ll optimize performance year after year to save you money, improve customer experience, and help you leave competitors in the dust.

Industry Solutions

App2Agent Mobile Customer Care
Monday, November 24, 2014 - 09:37
Mike McShea
The First Pillar of “Mobile-First” Customer Care: App to Agent Access
In part two of this blog series, we discussed how smartphones have changed customers’ expectations – essentially creating a “mobile mind shift” -- and we touched on the five pillars of mobile-first...
WebRTC for the Contact Center
Friday, November 14, 2014 - 22:06
Mike Hibbard
WebRTC: Ready for the Contact Center?
In the fall of last year, e-commerce behemoth Amazon introduced its newest Kindle Fire tablet together with a feature that some industry analysts have called “the shot heard round the world,” in...
Fraud in the contact center - the modern fraudster
Wednesday, November 5, 2014 - 11:09
Tim McCurry
Fraud Wars in the Contact Center: Rise of the Modern Fraudster
When it comes to financial crime, most of us still have a quaint, old-fashioned mental image of the traditional bank robber. A group of shady-looking men would arrive in a getaway car and empty the...