My:Time

When customer care meets the new mobile lifestyle, everything changes.

Real Improvement

Reduce contact center costs and improve customer experience. Guaranteed.

Adaptive Solutions

Does your IVR adapt to how callers behave?
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The Voice of the Mobile Customer

The numbers are too big to ignore: Your customers are more connected than ever. With more than five billion mobile phone subscribers worldwide and over 42% of US wireless subscribers now carrying smart phones (Comscore), customers increasingly are embracing mobility to manage their lives...

Industry Solutions

Tuesday, March 25, 2014 - 09:04
Contact Solutions Releases Results of Survey Examining the Silos in Mobile Customer Care
73 percent of consumers surveyed would use an app that offered live chatReston, Va. – March 25, 2014 – Contact Solutions, a leading provider of cloud-based and mobile customer self-service solutions...
Industry Insights
Monday, February 10, 2014 - 12:16
Zach Messler
Can Mobile Customer Service Be a Game Changer?
Back on January 22, the biggest names from across the mobile payments ecosystem—including Wells Fargo, Verizon, MasterCard, IBM and Dunkin' Donuts—were set to gather in New York for the Mobile...
Friday, January 31, 2014 - 09:41
Roland Alston
Protecting Customer Data from Cyber Smash-and-Grabs
That’s one of the biggest challenges for brand owners today. Think payment card breaches at Target, Neiman Marcus and more soon-to-be-named merchants.  This is how brands are damaged, why...