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Effortless

Customer Care should be effortless for the customer.  Let's make it happen.

Sustainable

Customer Care must be sustainable for the enterprise.  Let's get started.

Customer Care

Effortless and Sustainable Cloud-Based Customer Care Solutions

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What has your IVR vendor done for you lately? 

In this hypercompetitive business environment, every day you’re expected to find new ways to do more with less.  Yet most IVR systems perform like they’re stuck in neutral. 

Chances are your IVR vendor gave you a nice performance boost when your system was first deployed—but since then nothing has changed. As the years pass by, your IVR performance doesn’t get any better, and nobody expects it to.  How can that be OK?

Don’t let your IVR get stuck in neutral. Move it to the Contact Solutions Cloud, where continuous improvement is part of the service.  We’ll optimize performance year after year to save you money, improve customer experience, and help you leave competitors in the dust.

Industry Solutions

Sunday, June 7, 2015 - 14:03
John Hibel
Conversion Crisis: Are Your Mobile Shoppers Web Floppers?
It’s not what you’re thinking.  This is a tale of customer experience in a time of remarkable change.  It begins with showrooming, the despicable term that brick and mortar retailers utter...
Friday, May 15, 2015 - 11:56
Britni Zandbergen, IDology
Dynamic KBA: What You Should Know in Order to Prevent Fraud in Your Contact Center
Every few weeks another news story comes out about a significant business or financial institution being hit by a cyber-attack that exposes the private information of its customers. There is no...
Tuesday, May 12, 2015 - 10:39
Mark Clark
The Mobile Consumer and Micro-Moments
Webinar summaryOur April webinar on digital context contained five new insights about where consumers are going and how best to engage them in this new world.  One attendee asked that we explain...